CREATING COLLABORATIVE PARTNERSHIPS
Teams, Partnerships, and Alliances
➤ Organizations create and use teams,partnerships, and alliances to:
➷ Undertake new initiatives➷ Address both minor and major problems
➷ Capitalize on significant opportunities
➤ Organizations create teams, partnerships,and alliances both internally with employees and externally with other organizations
➤ Collaboration system – supports the work of teams by facilitating the sharing and flow of information
➤ Organizations form alliances and partnerships with other organizations based on their core competency
➷ Core competency – an organization’s key strength, a business function that it does better than any of its competitors➷Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes
➤Information technology can make a business partnership easier to establish and manage
➷Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
➤The Internet has dramatically increased the ease and availability for IT-enabled organizational alliances and partnerships
Collaboration Systems
⧭ Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
⧭ Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
⧭Two categories of collaboration :
⟴Unstructured collaboration (information collaboration) - includes document exchange,shared whiteboards, discussion forums, and e-mail⟴Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
⧭Collaborative business functions
⧭Collaboration systems include:
⟰ Knowledge management systems
⟰ Content management systems
⟰ Workflow management systems
⟰ Groupware systems
Knowledge Management Systems
🔺Knowledge management system – supports the capturing and use of an organization’s
“know-how”
Explicit and Tacit Knowledge
⤇Explicit knowledge – consists of anything that can be documented, archived, and
codified, often with the help of IT
⤇Tacit knowledge - knowledge contained in people’s heads
🔻 The following are two best practices for transferring or recreating tacit knowledge
more experienced counterparts approach their work
⤇Joint problem solving – a novice and expert work together on a project
🔻 Reasons why organizations launch knowledge management programs
KM Technologies
🔽Knowledge repositories (databases)
🔽Expertise tools
🔽E-learning applications
🔽Discussion and chat technologies
🔽Search and data mining tools
KM and Social Networking
through an organization
⥈ Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
⥈ SNA provides a clear picture of how employees and divisions work together and
can help identify key experts
Social Networking
Content Management
➤ CMS marketplace includes:
⬲Document management system (DMS)
⬲Digital asset management system (DAM)
⬲Web content management system (WCM)
Document management system (DMS)
⧭ Supports the electronic capturing, storage, distribution, archival, and accessing of documents
Digital asset management system (DAM)
⧭ Similar to DMS, generally works with binary rather than text files, such as multimedia
files types.
Web content management system (WCM)
⧭ Adds an additional layer to document and digital asset management that enables
publishing content both to intranets and to public Web sites
Content Management
⧭ Content management system vendor overview
WORKING WIKIS
⧭ Wikis - Web-based tools that make it easy for users to add, remove, and change online content
⧭ Business wikis - collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project
Workflow Management Systems
⧪ Work activities can be performed in series or in parallel that involves people and automated computer systems
⧪ Workflow – defines all the steps or business rules, from beginning to end, required for a
business process
⧪ Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
⧪ Messaging-based workflow system – sends work assignments through an
e-mail system
⧪ Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
Groupware Systems
⧭ Groupware Technologies
VIDEOCONFERENCING
⧭ Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.
WEB CONFERENCING
⧭ Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site.
INSTANT MESSAGING
⧭ E-mail is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
⧭ Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet
⧭ Instant messaging application
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